Frequently Asked Questions

[{ "name": "MY ACCOUNT", "submenu": [ { "name": "Registration", "content": "#registration" }, { "name": "User Administration", "content": "#user-admin" }, { "name": "My Profile", "codes":["DELIVERY_DAY_UPDATE", "PO_REQUIREMENT_UPDATE", "OWNERSHIP_CHANGE", "BUSINESS_NAME_UPDATE", "DELIVERY_ADDRESS_UPDATE", "CLOSE_ONLINE_ACCOUNT"], "content": "#my-profile" } ] }, { "name": "MY ORDER", "submenu": [ { "name": "Create Order", "content": "#create-order" }, { "name": "Product Information", "codes":["PRODUCT_GROUP_UPDATE"], "content": "#product-search" }, { "name": "Cutoff Time & Off Schedule Orders", "content": "#cutoff" }, { "name": "Order History/Delivery Status", "codes":["INVENTORY"], "content": "#order-history" }, { "name": "Out of Stock Products", "content": "#oos" }, { "name": "Returns", "content": "#returns" }, { "name": "Modify or Cancel Orders", "content": "#modify-cancel" }, { "name": "Product Pricing & Promotions", "codes":["INCORRECT_PRICE_GIVEN", "FIRST_FOCUS_FULFILLMENT"], "content": "#pricing" }, { "name": "Order Comments/Delivery Instructions", "content": "#comments" } ] }, { "name": "MY EQUIPMENT SERVICE", "submenu": [ { "name": "Equipment Services", "content": "#equipment" } ] }, { "name": "MY BILLING & INVOICES", "submenu": [ { "name": "Billing & Invoices", "codes":["RESALE_TAX_FORM"], "content": "#billing" } ] }]

Registration

  • PepsiCo Partners is currently a beta release and by invite only. If you have received an automated call or a PepsiCo Representative has spoken to you about ordering through PepsiCo Partners, you may self-register by clicking the "Register Now" hyperlink on the login page and entering the required information.

  • If you experience any issues or would prefer to have a Support Representative assist you in the registration process, please call 1-800-963-2424 and choose prompt 3 for All Other Options and then choose prompt 4 for PepsiCo Partners Support.

  • Your Account Number can be found on your delivery invoice provided by your delivery driver. If you don’t have access to a delivery invoice, click "No" in response to the "Do you know your Account Number?" question on the top of the Registration page and then:

    • Call 1-800-963-2424 to speak to a Support Representative, or
    • Click the "Contact Us" link in the "If you don’t remember your account number…" statement and fill out the form.
      • Choose "Registration Question" for the Subject
      • Enter "?" in the Account Number field and fill out the rest of the form completely and Support Representative will contact you with your Account Number

  • If your Physical Address Street Number doesn’t begin with a number, click "No" in response to the "Do you know your Account Number?" question on the top of the Registration page and then:

    • Call 1-800-963-2424 and choose prompt 3 for All Other Options and then choose prompt 4 for PepsiCo Partners Support, or
    • Click the "Contact Us" link in the "If you don’t remember your account number…" statement and fill out the form.
      • Choose "Registration Question" for the Subject
      • Fill out the form completely and include "My Physical Address Street Number doesn’t begin with a number…" in the Comment field and a Support Representative will contact you to complete your registration.

Order History/Delivery Status

Out of Stock Products

Returns

Modify or Cancel Orders

Product Pricing & Promotions

Order Comments/Delivery Instructions

My Equipment Service

Billing & Invoices

User Administration

My Profile

Create Order

Cutoff Time & Off Schedule Orders